Step One:  Please contact the carrier directly with any technical or billing issues.  You received carrier contact information during the provisioning process for your service. During your contact with the carrier always make a note of who you talked to and the carrier trouble ticket ID.   Note you will likely be asked for account information or circuit ID.  This information is included in our email to you at the completion of your install and likely also by the carrier during the provisioning process. Step Two:  Notify NBS:    Incident@nbsus.com Step Three: If you do not get an email from NBS within 20 minutes immediately go to Step 4. Step Four:  If for any reason you are unhappy with the response of NBS or the carrier regarding your incident - PLEASE Call Robert Cullen, Managing Director, NBS Group Ltd on his cell at 425-923-4140